Privacy Policy of www.TCBros.com

Types of Data We Collect:

• Contact information (name, email address, phone number)
• Billing and shipping addresses
• Payment information
• Order history
• Website usage data and cookies
• Customer service correspondence
• Device and browser information
• Location data
• Social media interactions
• Survey and feedback responses
  
  

How We Use Your Data:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Maintain and improve our website
• Send marketing communications (if you opt in)
• Analyze website performance
• Personalize your shopping experience
• Prevent fraud and maintain security
  
  

Third-Party Services:
Our website uses various third-party services that may collect and process your data:

Analytics and Performance:

• Google Analytics: Tracks website usage and user behavior
• Google Tag Manager: Manages and deploys marketing tags
• New Relic: Monitors website performance and user interactions
• LazyLoad: Optimizes image loading and tracks performance metrics
  
  

Marketing and Advertising:

• Facebook/Meta: Provides advertising, tracking, and social features
• Google Ads: Delivers targeted advertising
• ShareASale: Manages affiliate marketing
• Mailchimp: Handles email marketing and subscriber management
  
  

Media and Content:

• YouTube: Hosts and tracks video content
• Vimeo: Provides video hosting services
• Google Fonts: Delivers web fonts and may collect usage data
• Google Maps: Displays maps and collects location data
  
  

Customer Service:

• Zendesk: Manages customer support interactions
• LiveChat: Provides real-time chat support
• SurveyMonkey: Collects customer feedback
• Salesforce: Manages customer relationships and data
  
  

Payment and Security:

• PayPal: Processes payments and transaction data
• reCAPTCHA: Prevents fraud and verifies users
• Cloudflare: Provides security and performance services
  
  

Social Media Integration:

• Twitter widgets and buttons
• Facebook social plugins
• Social media sharing features
  
  

SMS Program

• Browse & Cart Abandon: The website uses cookies to help keep track of items you browse and put into your shopping cart, including when you have abandoned your browsing session or cart and this information is used to determine when to send browse or cart reminder messages via SMS.
• Third-Party Data Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Location Tracking

Collection of Location Data: Our website may collect and process information about your location. This includes:

• Precise geolocation data (when you grant permission through your device settings)
• General location information derived from your IP address
• Location information you voluntarily provide when completing forms or setting preferences

How We Collect Location Data:

• Through GPS and other location-identifying technologies when you enable location services on your device
• From your IP address during website visits
• Through your provided shipping and billing addresses
• When you check in at physical locations or events through our services

Purpose of Location Data Collection:

• To provide you with location-relevant content, promotions, and personalized marketing communications
• To analyze and improve the effectiveness of our location-based services and marketing
• To help identify and prevent fraudulent transactions
• To deliver products and services to your specified location
• To comply with legal obligations where applicable

Sharing of Location Data:

We may share your location information with third-party service providers, including Klaviyo, solely for the purposes outlined above. These service providers are contractually obligated to use this information only for the specified services and maintain appropriate security measures.

Infrastructure:

• Amazon CloudFront: Delivers content and collects usage data
  
  

Each of these services may collect information such as:

• IP addresses
• Browser type and version
• Device information
• Usage data
• Cookies and similar tracking technologies
• Geographic location
• Referring websites
• Time and date of visits
  
  

Data Storage and Security:
We store your data on secure Shopify servers and our internal systems. We use industry-standard security measures to protect your information and maintain data security. We retain data as long as necessary for business operations or as required by law.

Your Privacy Rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data
• Lodge complaints with supervisory authorities
  
  

For California Residents:
Under CCPA/CPRA, you have additional rights regarding your personal information. We do not sell your personal information but share data with service providers for business purposes.

For European Users:
Under GDPR, we process your data based on:

• Contract performance (processing orders)
• Legal obligations
• Legitimate business interests
• Your consent (where required)
  
  

Cookie Policy:
Our website uses necessary cookies for basic functionality and optional cookies for enhanced features. You can control optional cookies through your browser settings. Essential cookies cannot be disabled as they are required for core website functions.

Children's Privacy:
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy:
We may update this privacy policy periodically. Updates will be posted on this page with a revised date.

Contact Us:

For questions about this privacy policy or our privacy practices, please contact us at:
Phone: 419-265-9399
Email: info@tcbros.com