FAQ
Q: Are your products listed on your website actually in stock? Are they made to order?
A: We maintain an active inventory of the items on our website in our Archbold, OH warehouse. This means that any products listed on our website as being in stock are actually on the shelf and ready to ship from our warehouse. Most orders ship the same day that the order is placed, but we highly recommend placing the order before 12:00pm (noon) EST of the day you need it shipped. If you have an item that with a critical delivery date, please call/text 419-265-9399 M-F 8A-5P EST to verify delivery date with one of our customer service representatives before placing the order.
If we run out of stock of an item, it will be marked as such on the site until the inventory has been restocked. We do not take backorders. Please check the website for current stock status. If you would like to be notified when an out-of-stock item becomes available for purchase, navigate to the product page of the item and click "Notify Me When Available," then enter your email address. An automatically generated email will be sent to when the item returns to inventory.
Q: What is your return policy?
A: All returns are subject to a 15% restocking fee unless the return is a result of our error (you received an incorrect item) or a manufacturer defect. Items must be returned in new, unused, unopened condition within 90 days of the original purchase date. Items returned within the first 30 days will be fully refunded via the original payment method. If the original payment method is not available, store credit will be provided to the person who placed the order, with verification required using the contact information associated with the order, including but not limited to, email, billing, and shipping addresses. Only the original purchaser is eligible to receive a refund and/or in-store credit.
Items returned after 30 days and prior to 90 days will be offered a refund via in-store credit. No returns beyond 90 days will be accepted.
If product has been installed, worn, or damaged, the return will be denied. TC Bros. must be contacted before returning any item to receive a returned merchandise authorization (RMA) number. Items must be returned in their original condition, with no writing, labels, or markings on the retail packaging. All returns must be placed inside a shipping box unless the item was originally shipped to you in its retail packaging. The RMA number must be clearly marked on the return label and/or within the package; any package without an RMA number will be refused and returned to the sender at the sender's expense. Do not write on retail packaging or you will be subject to a restocking fee or refusal of the return. Please ensure your items are carefully packed. We highly recommend using shipping insurance. TC Bros. is not responsible for items lost or damaged during return shipping. Original shipping is non-refundable and return shipping is at buyer's expense unless the return is a result of our error (incorrect or defective item). Credit will be issued using the same payment method as the original purchase within 30 days of receiving the returned item. TC Bros. is not liable for any labor and/or installation/removal expenses incurred by the customer as a result of a product purchase from TC Bros.
Returns are not accepted on electronics or electrical items such as charging system components or ignition components. The exception to this is parts involving manufacturing defects. Please contact us to verify if your item is eligible for warranty claim from the manufacturer before returning an item.
TC Bros. Choppers, LLC reserves the right to amend the return policy at any time.
Q: Are there any exclusions to the free shipping over $99 offer?
A: Yes. Free shipping over $99 is only available to customer orders with a delivery address in the contiguous United States (lower 48) whose order cart subtotal is greater than $99.
Q: I am having an order shipped outside of the USA. Are duty charges, taxes, and VAT included in my international shipping charges?
A: No. The price you pay for international freight only covers your transport costs. Depending on the laws and customs regulations of the country you live in, you may be assessed additional fees and taxes in order to receive your order. These charges are not levied by TC Bros., but rather by the government of the country in which you live. We do not have any control over these charges. We will not falsely mark a customs document as a gift or lower the actual value of the items to illegally avoid customs charges.
Q: Will TC Bros. XS650 or CB750 Weld-On Hardtails fit any other years/models of bikes other than what is listed on the item description?
A: No. The weld-on hardtails are designed to fit only the models listed on their description. Most Japanese motorcycle manufacturers share no frame geometry between models. In other words, if you do not have the exact year and model of the bike listed in our description, the hardtail is NOT going to fit your bike, nor is there an “easy modification” to make it fit—if there was, we would state it in our description! If we do not make a weld on hardtail specifically for your bike, our universal hardtail kit is going to be your best bet assuming your rear wheel uses a 20mm diameter rear axle.
Q: How difficult is it to install a weld on hardtail?
A: The difficulty of installation depends on the skill level of the installer. We strongly encourage prospective installers to review our installation instructions found on the item pages of the website. They'll help you determine whether or not you have the skills and tools required to perform the installation before purchasing. All of our hardtails are professionally welded using industrial welding machines to AWS standards. TC Bros. Choppers, LLC recommends a certified welder complete all welding processes to ensure that the frame is square and welded securely. TC Bros. Choppers, LLC is not responsible for any damage to frames for customers who install or use TC Bros. Choppers brand hardtails.
Q: Will any other TC Bros. model specific products (forward controls, intakes, exhausts, etc.) fit any other years/models of bikes other than what is listed in the item description?
A: Not usually. We list all known fitments for our products, and if they can be adapted to other bikes with little modification, we try to mention it on the item description, instructions, fitment notes, or other prominent areas.
Q: Will TC Bros. install a Universal Hardtail Kit on my bike, or build a one-off custom hardtail for models not listed on the website?
A: No. We do not offer custom variations of our hardtails, like frames with different stretches and drops. What we have listed on the website is all that we offer. We also no longer install our hardtails onto customer bikes, but we have several dealers that are more than qualified to do the installation for you if necessary. Contact us if you need a recommendation.
Q: Will TC Bros. do engine work, repair work, or general service work (oil changes, brakes, electrical, etc.) on customer bikes?
A: No. TC Bros. does not offer any mechanical/service work at this time.
Q: Will TC Bros. powder coat parts for customers?
A: No. Although we do powder coat many of our production parts, we no longer offer one-off powder coating services to the public.
Q: Does TC Bros. have a physical showroom?
A: Yes. We are located at 502 Jackson St. Archbold, OH 43502. Our hours of operation are M-F 8:30 to 11:30A and 12:30 to 4:30P.
Q: What are the terms and conditions for package protection?
You can see the latest information on our Package Protection page.