Package Protection

Your decision to purchase package protection must be made at time of checkout. It is selected by default in your cart. If you prefer not to protect your order, simply opt out. Package Protection can not be added/removed after an order is placed. We ship orders extremely fast so if the package has already been processed we can not change the package protection selection. 

If you do not purchase package protection, TC Bros. will not be held responsible for packages that are damaged or lost during transit.

What is covered by package protection?
For as low as 1% of your total order value, package protection safeguards your package from any damage or loss caused by the carrier (FedEx, USPS, UPS).

The cost structure is as follows:

Approximately $1 per $100 total order value. Starting at $1.95 (see below for examples)

  • $1.95 for orders up to $200
  • $2.95 for orders $201-$300
  • $3.95 for orders $301-$400
  • $4.95 for orders $401-$500
  • $5.95 for orders $501-$600
  • $6.95 for orders $601-$700
  • $7.95 for orders $701-$800
  • $8.95 for orders $801-$900
  • $9.95 for orders $901-$1,000

How does package protection work?
If a package goes missing or gets damaged during shipping, we will refund or replace your damaged or missing items. 

Call/Text/Email or Chat with us to start a claim. Phone #: 419-265-9399 Email: . Please have your order number handy to aid us in finding your info. We will review and process your claim ASAP. Refunds are directly issued to the original payment method used for the order.

No matter what shipping type you select, we recommend package protection to protect your order. Our famous "Fast Free Shipping On Orders $99 & Up" does not include package protection.

What is not covered by package protection?

Theft is not covered by package protection. If the tracking status shows that the package has been delivered, it is the customer's responsibility to file any necessary claims directly with FedEx, USPS, UPS and/or local law enforcement agencies.

Package protection does not cover shipping delays. We can only provide a refund/replacement if the shipping carrier declares the package as lost. Typically, this occurs if the package has not shown any movement for 15 days, although it may vary from shipment to shipment or carrier to carrier.

We are not responsible for orders shipped to incorrect addresses entered by the customer at checkout. If a package is a "return to sender" to us by the carrier, it can be re-sent at the expense of the purchaser.